Dr. David Lindeman, Director, Life Span Institute at Parsons, welcomed Pat Kuester, Director, KU Education, Social, & Biobehavioral/ Shared Service Center (ESB/SSC), Lawrence and staff to the KU Life Span Institute at Parsons on Friday, April 28, 2017.
Pictured from left to right: Barbara Babcock, HR Coordinator; Samantha Peterson, Finance; Jamie Hulse, Research; Matt Baker, ESB HR Manager; Leigh Sands, Research; Pat Kuester, ESB Director; Jim Krieger, HR Specialist; Tobin Jennings, Research; Debbie McAferty, Research; Kelly Blackburn, ESB Research Manager.
Dr. Lindeman presented a brief history of the work that established the Parsons’ site, and highlighted the current grants and activities of Parsons’ faculty and staff. Introductions were made and Pat Kuester, ESB Director, spoke briefly about the services provided by the SSCs and their goals of high customer satisfaction, staff who have a deep understanding of their work, and the expectation of error-free service and quick turn-around. She noted, “The more we know about the work that you do, the more enthusiastic we are about the work that we do.”
Dr. Sara Sack, Director, Assistive Technology for Kansans, outlined the scope of the statewide assistive technology program and invited each person to become an ambassador for AT services. While touring the KUCDD building, Dr. Lindeman explained the work in early childhood professional training that Kansas Inservice Training System (KITS) and other projects provide across the state.
Our guests and Parsons’ staff gathered in the Media studio for a “Meet and Greet” and working luncheon arranged by Tammy Schoenhofer, Accounting Specialist and Laura Hanigan, Business Coordinator. In the afternoon, fulfilling the final item on the agenda, staff met with Schoehofer regarding billing in the new financial system.
For more information about the Shared Service Centers, visit their website at http://ssc.ku.edu/.
What are Shared Service Centers?
The goal of shared service centers (SSCs) is to reorganize some of the transaction-based activities that occur in the units and departments at KU with a focus on providing increased levels of service through training shared service center staff, providing them the tools to succeed, and emphasizing customer service.